Post by account_disabled on Feb 24, 2024 22:59:22 GMT -5
Hotline operator - an intermediary between the company and its customers For the hotline to work properly, it is not just hiring good staff - it is a living organism that needs constant development: Employee training Providing comprehensive information on the product for sale, studying the developed script, explaining the business process, studying the call structure corresponding to the business process for incoming and outgoing calls, employee testing. Compilation of the test questionnaire Creating the structure of the test questionnaire, defining the criteria and checking the paper, working out the problem issues with the employee It is necessary to create a work schedule that covers the whole period from Monday to Saturday, but it should not violate the relevant articles of the labor law, it should be less stressful for the individual employee.
Description of the business process in the form of a Jordan WhatsApp Number List document Every detail that the employee is responsible for during the working day (not only) should be written in the mentioned document, including: label and protocol, detailed description of the product, detailed description of the process. Creating a daily, weekly and monthly plan for the hotline Plans should be responsive to demand, supply scale, marketing plans, and traffic Upskilling the employee by reviewing weekly calls It is necessary to listen to the call records on each employee by status to identify the gaps in the management of impedances Counting the employee's productivity according to the statuses in the databases The number of calls, the percentage of statuses, qualitative indicators provide us with an accurate analysis of the productivity of the employee's work.
Maintenance of employee salary system based on results (bonus; fixed) In order to increase motivation and balance the routine, we must adapt the salary system to the quality of the work performed by them, we must calculate and correctly provide the employee with a plan and the compensation corresponding to the plan. Mysterious calls, monitoring and description At least 4 mystery calls should be made each month, asking critical questions and raising obstacles that are difficult for the employee to overcome.
Description of the business process in the form of a Jordan WhatsApp Number List document Every detail that the employee is responsible for during the working day (not only) should be written in the mentioned document, including: label and protocol, detailed description of the product, detailed description of the process. Creating a daily, weekly and monthly plan for the hotline Plans should be responsive to demand, supply scale, marketing plans, and traffic Upskilling the employee by reviewing weekly calls It is necessary to listen to the call records on each employee by status to identify the gaps in the management of impedances Counting the employee's productivity according to the statuses in the databases The number of calls, the percentage of statuses, qualitative indicators provide us with an accurate analysis of the productivity of the employee's work.
Maintenance of employee salary system based on results (bonus; fixed) In order to increase motivation and balance the routine, we must adapt the salary system to the quality of the work performed by them, we must calculate and correctly provide the employee with a plan and the compensation corresponding to the plan. Mysterious calls, monitoring and description At least 4 mystery calls should be made each month, asking critical questions and raising obstacles that are difficult for the employee to overcome.